At Medina Chemist, we take your privacy seriously. This privacy policy outlines how we handle your personal information, including what data we collect, how we use it, how we protect it, and your rights under UK data protection laws.
Who We Are
This privacy policy is issued on behalf of Medina Chemist. When we refer to “we”, “us”, or “our” in this policy, we mean Medina Chemist of 89 VICTORIA ROAD, NETHERFIELD, NOTTINGHAM, NOTTINGHAMSHIRE, NG4 2NN. We are registered with the General Pharmaceutical Council and operate under strict NHS and UK data protection guidelines.
Our Commitment to You
We are committed to protecting your personal data and being transparent about how we collect and use it. We only collect personal information necessary to provide you with the best possible care and service, and we will never sell your data to third parties.
What Information We Collect
We may collect and process the following types of information:
- Personal details (such as name, date of birth, address, phone number, email address)
- Medical and health information (such as NHS number, prescription history, GP details, health conditions)
- Payment and transactional data (for private services or online purchases)
- Technical data (such as IP address, browser type, operating system, and usage data when visiting our website)
We collect this information when you:
- Use our pharmacy services
- Register for repeat prescriptions
- Purchase products online
- Contact us directly via phone, email, or website
- Participate in health services or NHS schemes
How We Use Your Information
We use your personal information to:
- Provide pharmacy services and dispense prescriptions
- Contact you about your medication or healthcare
- Provide services such as vaccinations, health checks, and private consultations
- Fulfil online orders and manage deliveries
- Meet our legal and regulatory obligations
- Improve our services and website
We only use your data where there is a lawful basis, including:
- Consent
- Performance of a contract
- Compliance with a legal obligation
- Protection of vital interests
- Legitimate interests (where appropriate)
Sharing Your Information
We may share your information with:
- The NHS and your GP
- Regulatory bodies such as the General Pharmaceutical Council
- Third-party service providers who help us operate our business (e.g., delivery services, IT support)
- Other healthcare providers involved in your care
We ensure all third parties we work with comply with data protection legislation and keep your data secure.
How We Store and Protect Your Data
Your data is stored securely using a combination of electronic systems and physical records. We apply strict access controls and encryption technologies where appropriate. Our staff are trained in confidentiality and data protection.
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.
Your Data Protection Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request erasure in certain circumstances
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time where applicable
To exercise any of these rights, please contact us using the details below.
Cookies and Website Tracking
We use cookies on our website to enhance user experience and collect anonymised usage data. For more information, please see our [Cookie Policy].
Contact Us
If you have any questions about this privacy policy or your data, please contact:
Medina Chemist
89 VICTORIA ROAD, NETHERFIELD, NOTTINGHAM, NOTTINGHAMSHIRE, NG4 2NN
Tel: 0115 987 5760
Email: nhspharmacy.89victori.medinacheftk30@nhs.net
If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk